ServiceNow Staff Software Engineer

The ServiceNow Staff Software Engineer will be a technical leader responsible for the architecture, design, and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners, solution and product leads, business analysts, developers, scrum leads, project managers, and other platform stakeholders. The Staff Software Engineer will apply sound architectural and design principles to devise innovative, reusable, reliable, and secure solutions to meet complex business requirements. Responsibilities: Perform architecture, design, development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting & Performance Analytics. Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization. Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution. Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies. Formulate and implement a quality assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing. Create and execute automated test scripts using ServiceNow’s Automated Test Framework (ATF). Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs. Deploy the solution in Production and provide post go-live hypercare. Analyze, troubleshoot, and remedy identified system issues. Participate actively in automation efforts on the platform. Establish the creation of standard artifacts, best practices, standards and learning plans. Participate in the agile process to resolve technical impediments and assist in user story definition and sizing. Coach and oversee the activities of ServiceNow Development resources based offshore.