Business Solutions Manager - Marketing Solutions Technology

Does process simplification and working with the smartest creative talent in the Media & Entertainment industry excite you? Then welcome to your new home. NBCUniversal is looking for a Business Solutions Manager in our Technical Operations team supporting Marketing functions for NBCU’s Media businesses (comprising of Peacock, NBC, USA, SYFY, Bravo, E!, Oxygen, Universal Kids, NBC Sports, and more). This role involves partnering across teams to establish and support business processes, gather requirements, document needs, capture value stories, and manage projects with a focus. A strong understanding of business analysis, project management, stakeholder management, and business transformation is imperative in this role. The ideal candidate will have a strong analytical mindset, excellent troubleshooting skills, and a passion for customer focus and software. The individual contributor, the Business Solutions Manager, will work unsupervised on simultaneous priorities and keep their direct manager informed of pertinent updates, blockers, and beyond while ensuring projects are delivered on time. Specific responsibilities include: Serve as the primary business technology point of contact for TV & Streaming stakeholders, fostering an inclusive mindset for learning and sharing with other brands and colleagues. Oversee the day-to-day management of the Campaign Management tool for linear and streaming brands, business-critical workflows within it, and its integrated systems. This includes user support, system maintenance, and continuous improvement initiatives to enhance functionality, usability, and performance. Collaborate with key stakeholders, including marketing teams and IT, to gather and document business requirements and value story, ensuring technical solutions address all user needs and operational goals. Solution and build new features and workflows in low-code/no-code environments, such as Airtable and Adobe Workfront, based on business requirements Establish multi-year technology priorities with input and support from all business stakeholders. Capture and manage current and future state business process maps and transformation plans with stakeholder buy-in. Define, quantify, and realize the value of all product enhancements and projects with CFO-level buy-in. Manage business demos and user acceptance testing, communicate notable releases and features, and communicate project statuses to all stakeholders. Align product taxonomies with current and future business needs. Ensure effective and open communication with all business partners (both technical and non-technical) to enable project work and meet business needs and requirements. Work within a matrix organization alongside peer Product Management, Engineering, Content Operations, Program Management, and Portfolio Management teams. Think and work independently, demonstrating creativity to deliver quick and actionable results. Provide occasional off-hours support to address outages, special events, and urgent system issues. All other duties as assigned