Manager Digital CX & E-Commerce
Manager Digital CX & E-Commerce
The Manager Digital CX & E-Commerce is responsible for destination programs that evolve the Universal Studios Hollywood business, improving the entire guest digital journey inside and outside of the Park. This role is constantly looking forward with partners across Universal Destinations and Experiences to identify, solution and deliver improved guest experiences in the medium- and long-term. This role puts the guest first and has a high focus on ownership, diving deep to understand our guests, advocating on their behalf, and clear consistent internal communications.