Freelance IT Support Specialist - NBC Sports Bay Area

PLEASE NOTE: This is a project position with an estimated duration of up to 12 months, unless otherwise amended or terminated as deliverables within this project are completed. As an IT Support Specialist, you will be responsible for onsite IT technical support, including desktop support for users, as well as assist the Engineering team with other production systems support, as needed. Job Duties Perform break-fix/end-user desktop support to users and provide support to the Engineering team for software updates, hardware, and various infrastructure related issues, as needed. Provide technical assistance and guidance to users and work with internal experts and vendors to provide solutions users technical needs. Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce. Create, monitor and close tickets in ServiceNow to track user support requests. Onboard new users, configure and deploy laptops and desktops. Must be able to work flexible hours, including nights, weekends and holidays as needed. Perform other duties as assigned.