Manager, Client Team

We are seeking a dynamic and experienced Manager, Client Team to join our organization in New York, United States. As a key member of our leadership team, you will be responsible for overseeing and guiding a team of client service professionals, ensuring exceptional client satisfaction and driving business growth. Lead and mentor a high-performing team of client service professionals, fostering a culture of excellence and continuous improvement Develop and implement strategic plans to enhance client relationships and expand service offerings Oversee client portfolios, ensuring delivery of high-quality services and solutions that meet or exceed client expectations Collaborate with cross-functional teams to identify and capitalize on new business opportunities Analyze client data and market trends to inform decision-making and optimize team performance Establish and maintain strong relationships with key clients, serving as the primary point of contact for escalated issues Drive innovation in client service delivery, implementing best practices and new technologies to improve efficiency and effectiveness Monitor and report on team performance metrics, providing regular updates to senior management Ensure compliance with company policies, industry regulations, and contractual obligations