NBC Sports Customer Support Specialist

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.   At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.   Come join us as we work together as one team to innovate and deliver what’s Next. NBC Sports Next is looking for our newest NBC Sports Customer Support Specialist to join the team. Our team demonstrates a passion for proactively providing customer resolution, effectively troubleshooting, and excellent customer service. If you share these passions, in addition to being in a high-energy, fast-paced culture, this is the job for you. Job Duties Provide excellent customer service through multiple channels (phone, email, web, mobile, social). Actively investigates customer’s needs through effective questioning and proactive listening skills. Identify trending issues and efficiently escalate to leadership/management. Demonstrate product knowledge by successfully using available tools and systems when responding to inquiries. Participate in efficient daily workflow processes with the use of operational metrics to gauge performance and timely service Participate in our quality program to certify that a high level of accuracy and care are consistently being delivered