Manager, Merchandising Operations
At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more. This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent. We are seeking a highly skilled and motivated Manager, Merchandising Operations to join our dynamic Peacock Product Marketing team. This role demands expertise in cross-functional collaboration with a knowledge base in content marketing strategy and product development. The ideal candidate will have a passion for overseeing features develop from a conceptual stage to releasing in production. Key Responsibilities Manage a team that oversees the development and track the progress of feature functionality & A/B testing from end-to-end. Collaborate on new product enhancements by defining requirements, advising on operational implementation, testing upon release, and troubleshooting bugs and functionality gaps to successfully deliver products to market. Liaison between Strategy, Product, Data and Decision Science teams, Metadata QA, and other stakeholders to ensure experimental and evergreen metadata enhancements account for impact and opportunities across all teams, managing processes and updates to ensure success end-to-end. Support a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with Product, Strategy, and Tech teams, in addition to other key stakeholders. Provide additional support for tentpole initiatives including high profile content launches, breaking news events, and marquee sporting events. Attend weekly Product and Tech workstream meetings as a marketing operations representatives speaking on upcoming changes, enhancements, features, and issues Evaluate incidents to identify immediate solutions and work with the Impact team to escalate issues to the proper departments if necessary.