Assistant Manager Costume Fabrication

SUMMARY The Assistant Manager, Entertainment Operations - Fabrication is responsible for assisting the Entertainment Costume Fabrication Manager with overseeing the day-to-day operations of the Costume Department, including all aspects of front and back of house operations. The Assistant Manager will play a key role in managing finances, resolving operational challenges, reviewing and/or revising process and procedure when necessary and addressing guest and/or team member issues. The primary focus will be supporting the scope for the Costume Fabrication process for Entertainment Costume Operations and Event. There will also be responsibility in assisting with project management and short or mid-range planning and preparations. DEPARTMENT ACCOUNTABILITIES Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization. Essential Responsibilities Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun, and teamwork-driven work setting for all employees. Oversee the daily operation of costume venues and areas, including managing staff and process/procedures and providing necessary support for the operation. This includes resolving operational and technical issues within the venues/areas, as well as handling employee and/or guest situations. Lead Supervisors and front-line employees in Entertainment Operations, including assignment and delegation of projects and duties, ongoing development, and process improvement. Maintain both labor and non-labor departmental budgets. Develop operating budgets and adjust operations as necessary to identify issues or opportunities and control budgets. Maintain and pro-actively address any concerns with character and show costumes, including but not limited to fit, function and quality. Maintain the operational efficiency and effectiveness of venue/area and/or element. Ensure all elements operate effectively and that all inventories are well maintained and address/resolve any issues as they arise. Provide direction, development, and support to supervisors, leads and hourly employees. Communicate feedback and address performance issues, providing recognition, coaching and/or discipline when appropriate and complete employee evaluations annually. Assist in hiring, training, and development of staff. Responsible to ensure an annual updated and accurate SOP/GOP available to all employees. Ensure that all compliance training/requirements appropriate to area/element are developed, updated, and completed in accordance with annual plan and deadlines. Help develop and create weekly work scheduling templates for employees. Plan and implement action plans for the department’s future success for employee satisfaction (TSAT) and guest satisfaction (GSAT), including training programs, workforce planning, and rewards and recognition programs. Work closely and efficiently with other Entertainment Management, including Production, Creative Development, and other departments on specific needs and/or support related to the venue/area. Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues, and maintaining positive union relationships. Ensure that discipline is applied in accordance with company procedures and collective bargaining agreements. Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Perform other duties as assigned. JOB DUTIES Specific Job Duties: Assists the Manager in hiring, training and development of skilled craft staff and seasonal support. Help mentor and partner with Costume Fabrication Supervisors and Buyers, ensuring they are meeting job requirements while offering opportunities for development. Collaborate with the Manager to create and maintain the department budget in accordance with company procedures. Follow all company procedures for using purchase orders and submitting invoices and receipts. Keep track of vendor contact information and forge/maintain positive, collaborative relationships with internal and external partners. Help Monitor and track progress of various costume fabrication projects Identify costume build issues and provide solutions to keep projects on track Report any issues with costume builds or budget to relevant stakeholders Support with organizing costume fabrication footprint at the Entertainment Production Center Partner with Costume Operations Management to ensure skilled craft staffing needs are met for any event, audition, or other projects as assigned. Ensure that vendors are paid within NET terms agreements. Aid in planning the costume operation’s daily labor budget, non-labor budget, costume distribution flow and team member development. Responsible for managing employees by setting clear work expectations and leadership standards. Ensure that all employee investigations are closed out within 15 days, allowing HR and LR time to review and approve final IR. Investigate and close out all injury and illness report within 72 hours of notification. Ensure that the Employee of the Month initiative is delivered prior to scheduled deadlines. Ensure that team meetings are scheduled and coordinated on a monthly and quarterly basis, or as otherwise directed by the Manager. Manage the use of the employee recognition program Achievers and ensure that employees are registered and are participating. Assist in the development of the front-line employees and supervisory team. Ability to provide consistent and timely feedback to hourly and salaried staff to ensure effective communication between management and front-line staff. Develop and implement programs to improve internal guest and employee satisfaction. Develop and implement safety standards to reduce and prevent Injury & Illness cases. Oversee employee reviews and counseling to ensure all guidelines and policies are followed regularly. Ensure the review and approval of all hourly staff time and attendance forms for accuracy. Provide daily summary of day-to-day operations. Maintain up-to-date distribution list and contact information for Costume Fabrication Team. Ensure department partners (i.e., HR, Workforce Planning, etc.) have updated information regularly. Required Onsite: This position is required to be performed full-time from an NBCUniversal- designated worksite.