CRM Operations & Planning Specialist

At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more.  This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent. We are seeking a highly organized and detail-oriented Specialist to join our CRM Ops & Planning team within the Audience Development team at Peacock. In this role, you will work cross-functionally to manage assets, optimize workflows, develop and maintain standard operating procedures (SOP’s) and contribute to making a significant impact on the CRM team. This role is crucial in ensuring smooth execution of CRM campaigns and supporting the department's growth and efficiency. Key Responsibilities: Work with different teams to identify CRM campaign asset requirements and submit/source asset requests. Project management. Ensure service-level agreement (SLA’s) and workflows are being followed. Maintain detailed and organized records of all project activities. Help manage and execute Airtable efforts. Develop SOP’s. Work cross-functionally with other Audience Development teams to ensure seamless project execution.