Assistant Manager Retail

This position provides the leadership, direction, and resources to effectively manage retail stores, daily departmental operations, and special projects supporting the theme park. Essential Functions: Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Drive process improvements and efficiencies to enhance Guest Service and retail store operations. Support creating a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills. Partner with Human Resources Manager to train, develop, and promote all retail teams through individual performance planning. Assist with performance development, including administering discipline, resolving employee relations issues, and conducting individual and team meetings. Responsible for developing hourly employees, including training, mentoring, and coaching. Accountable for maximizing daily sales and effectively managing costs, labor, inventory, and cash control while focusing on exceeding annual Budget targets. Ensures Guest Satisfaction (GSAT) and shopper reports are within acceptable target scores. Responsible for assisting with developing weekly schedules, focusing on maintaining staffing levels that satisfy budget and guest service goals. Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness, and visual/merchandising presentation. Responsible for monitoring performance and making recommendations to maximize current trends. Communicate regularly with the Store Manager and Area Manager regarding location performance and challenges; make recommendations for improvement when necessary. Review and analyze store performance results daily while identifying and resolving opportunities with the management team.