Director, Fraud/Loss & Incident Management

Role Purpose: The Director, Fraud/Loss & Incident Management is responsible for overseeing the fraud & loss prevention program, Incident management of potential phishing/fraud incidents from inception to closure and business continuity planning for the Global Controllership (GC) team. This involves designing the predictive analytics and required processes that will allow the fraud & loss prevention team to take a proactive approach to protect the organization from successful Cyber/Fraud attacks. The Director will be leading the communications between the various stakeholders, GC Incident Manager, and the senior leadership team on active incidents. The successful candidate will be a fast, clear, and independent thinker who is naturally curious about end-to-end processes, is controls oriented, metrics and number savvy with an analytical mindset, has proven incident management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment. Global Controllership – Fraud/Loss & Incident Management: The Global Controllership – Fraud/Loss & Incident Management team is responsible for Fraud & Loss Prevention Incident Management Business Continuity planning, exercises, and documentation Our geographical scope spans four main locations: Amsterdam, London, New York, and Los Angeles. Responsibilities: Utilize advanced analytics and fraud detection tools to identify and mitigate sophisticated fraud schemes. Collaborate with process SME’s, data analysts, and Cyber teams to enhance fraud detection algorithms and models. Develop and implement strategies to detect and prevent cyber/fraud across multiple teams, processes, and systems. Conduct regular reviews and assessments of fraud prevention processes, recommending and implementing improvements. Stay informed about the latest trends and techniques used by fraudsters, adjusting prevention measures accordingly. Provide training and support to other teams to enhance overall fraud awareness. Facilitate Report Outs to senior management on major Global Controllership incidents, including identifying operational process and controls gaps, and recommended process improvements. Design metrics to support management report on incident management and Fraud & Loss prevention. Act as a liaison between the business, Cyber, Legal, Treasury and the Global Controllership team for the resolution of short- and long-term mitigation for Fraud incidents.