Manager, Global AP Technical Operations

Position Overview: Hybrid - 3 days in the office, located by Tottenham Court Road station. The Manager, Global Accounts Payable Technical Operations will be a strategic thinker with a strong analytical mindset, technical expertise, and a deep curiosity for end-to-end process optimization. This individual will support SAP and Procure-to-Pay (P2P) applications and workflows, excels in a fast-paced, customer-centric environment, and has a demonstrated history in change management and process standardization. Reporting to the Director of Technical Projects, this position collaborates closely with IT, Procure-to-Pay Operations, and Business Process Outsourcing (BPO) partners and is part of the Program Planning, Execution & Change Management Center of Excellence (COE). This role supports all sub-processes within Accounts Payable (AP). Key Responsibilities: Service Delivery: Maintain a deep understanding of NBCU’s Procure-to-Pay control framework and processes. Ensure Procure-to-Pay applications and enhancements comply with controls and standards. Provide operational and technical support for Procure-to-Pay function, including vendor data maintenance, invoice processing, disbursements, and Help Desk operations. Troubleshoot and resolve technical issues within all Global Finance Operations (GFO) Procure-to-Pay tools and technology. Act as a liaison with IT and Global Finance Operations (GFO) teams to address technical Procure-to-Pay issues. Serve as a key member of strategic projects, defining business requirements, assisting with design, conducting user acceptance testing (UAT), and developing training materials. Lead targeted post-go-live sessions and support users with new or modified processes and technology (hyper-care sessions) Partner with IT on business-as-usual technical needs and modifications. Collaborate with project teams on automation opportunities, supporting design, UAT, and business requirements. Oversee the technical setup, workflow routing, and support of NBCU’s Procure-to-Pay approval matrix. Manage the process for Procure-to-Pay’s new company code creation, including data gathering, technical updates, workflow modifications, and UAT. Build and maintain strong relationships with internal and external stakeholders. Continuous Improvement: Lead operational improvement initiatives and provide recommendations to the Global Process Owner for process and technology improvements. Contribute to the multi-year Transformation Roadmap, focused on process globalization, standardization, and automation to drive efficiency improvements year-over-year. Additional Responsibilities: Foster strong, collaborative relationships with NBCU Finance and key functional groups (e.g., Tax, Treasury, Audit, IT, Sourcing, and Compliance). Understand system architecture, including ERP systems, add-ons, enablers, and interfaces, with the ability to troubleshoot and conduct data analysis.