Sr. Director, Incident Management & Prevention

Role Purpose: The Senior Director of Incident Management & Prevention is responsible for developing and implementing the strategic roadmap, as well as overseeing daily operations of the Incident Management & Prevention team. This role involves assessing external threats to the Global Controllership Teams Control Framework in order to identify and rectify potential control gaps. Additionally, the Senior Director manages business continuity planning and exercises for the Global Controllership (GC) team. The successful candidate will be an agile, clear, and independent thinker who is naturally curious about end-to-end processes, is controls oriented, metrics and number savvy with an analytical mindset, has proven incident management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment. Global Controllership – Incident Management & Prevention: The Global Controllership – Incident Management & Prevention team is responsible for: Incident Prevention Incident Management Business Continuity planning, exercises, and documentation Our geographical scope spans four main locations: Amsterdam, London, New York, and Los Angeles. Responsibilities: Utilize advanced analytics and fraud detection tools to identify and mitigate sophisticated fraud schemes. Collaborate with process SME’s, data analysts, and Cyber teams to enhance fraud detection algorithms and models. Develop and implement strategies to detect and prevent cyber/fraud across multiple teams, processes, and systems. Conduct regular reviews and assessments of incident prevention processes, recommending and implementing improvements. Stay informed about the latest trends and techniques used by fraudsters, adjusting prevention measures accordingly. Provide training and support to other teams to enhance overall fraud awareness. Facilitate Report Outs to senior management on major Global Controllership incidents, including identifying operational process and controls gaps, and recommended process improvements. Design metrics to support management reporting on Incident Management & Prevention. Act as a liaison between the business, Cyber, Legal, Treasury and the Global Controllership team for the resolution of short- and long-term mitigation for Fraud incidents.