Technical Support Specialist

SportsEngine is currently seeking a bright, motivated professional to join our fast-paced, high growth and passionate team as a Technical Support Specialist. The Technical Support Specialist will be a key member of the wider Customer Success Team. Our high performing team members are passionate about delivering excellence in customer service and are responsible for the support and success of our customers across the Motion platform. In delivering the key responsibilities of the role, the Technical Support Specialist will: Develop a strong understanding and in-depth knowledge of our tools and platforms to best assist end users. Respond to inbound customer inquiries, issues and requests via email, phone, and online chat. Work closely with customers to identify potential revenue growth opportunities for the Sales team. Being the key point of contact for clients to escalate issues during the implementation and onboarding process and liaising with colleagues across the business to seek solutions and resolve. Determine the issue, conduct a root cause analysis and thereafter provide technical support and guidance by stepping our customers through appropriate solutions. Escalate technical incidents to relevant departments. Participate in team meetings, project streams, events and activities that develop strong working relationships and encourage a supportive team working environment. Undertake other duties as assigned.