DreamWorks Technology - Systems Administrator, Operations

“What would you say you do here?” Providing world-class support for the day to day operations of the studio and our initiatives Advocating for our clients to other technology departments in support of DreamWorks Working closely with the engineering departments on supporting the infrastructure upgrades and changes Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity Serve as the main point of contact for end-user support incidents Analyze issues and create solutions for HW and SW problems Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops Work with System Engineers and Architects on projects in support of studio initiatives Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner Look for opportunities to provide continuous improvement to our processes and procedures Manage all aspects of software license installations Provide technical expertise and ownership of application debugging for most departments Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits Create new tools to automate processes in an effort to increase departmental efficiencies Set up and move systems as necessary Analyze issues and create solutions for hardware and software problems Participate in, and/or run preventative maintenance tasks Assist in creating and maintaining documentation related to the support of the studio Serve as an escalation point for other technology departments such as Asset Management and A/V Create and manage user accounts