Sr. Manager FinOps O2C Operations

Up to 3 years FTC The Sr manager Billing Operations is responsible for leading all international billing process of Global Customer Finance Operations organization (GCFO), which oversees order-to-cash processes for Advertising Sales, TV Distribution, Universal Pictures International, Universal Networks, and Brand Development among other NBCU businesses. This role reports to the Sr. Director GCFO Operations. The scope of GCFO overall billing is ~$16 billion a year of which International makes up ~$6billing and encompasses over 150 company codes, varied currencies, tax structures, and systems. Process Governance Manage & lead the O2C operations team and the BPO by providing clear guidance and goals. Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health and process compliance for both NBCU wide and BPO related Understand BPO SLA’s and deliverables and able to execute accordingly Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes and practice Work closely with GCFO and BPO leads in resolving and monitoring delivery services, Drive continuous and sustainable improvements Ensure adequate process documentation and training materials are developed and maintained Liaise with BPO and GCFO leads on timely review and updates to the Desk Top Procedures, reports and other activities Maintaining a strong relationship with internal stakeholders to drive improvements by designing, negotiating, persuading business owners. Control Drive to retain and develop key persons within the BPO together with the team lead(s) through mentoring, motivation, feedback and learning opportunities. Take a proactive role in developing initiatives, setting objectives and systems to build the efficiency and effectiveness of the business and BPO. Develop supporting documentation for process descriptions, train team members on process, compliance, procedures and system usage. Adhere to SOX, CGA and Audit requirements Actively seek Voice of Customer, Customer Satisfaction and implement required improvements Technical & Process Support: Be a Super user for various Ledger systems such as SAP and other NBCU internal ERPs Other Responsibilities & Deliverables: Take part in medium to high impact projects or lead projects for system implementations, client implementations (new scope transitions) and process improvements; This role works closely with the other Finance Operations Towers; act as a unified department to supporting each other’s goals and objectives. Be the champion to drive standardization across the process Provide insights, advice and improvement opportunities for OTC operations to VP GCFO, Sr Director Operations and / Global Process Owner. People Management: Motivate positive working relation between GCFO, BPO and business stakeholders Steward of NBCU culture and values towards BPO and captive staff. Engage in Personal Development plan, training requirements.