Manager Collections (FTC)

Up to 3 years fixed term contract. The Manager Collections is responsible for leading all international collection processes of the Global Customer Finance Operations organization (GCFO), which oversees order-to-cash processes for TV Distribution, Universal Networks International, and CNBC, among other NBCU businesses. This role reports to the Director of GCFO Collections & Compliance. The scope of GCFO overall Collections is ~$16 billion a year, of which International makes up ~$5 billion collections and encompasses over 50 company codes, territories, currencies, tax structures, and systems. Process Governance Maintaining a strong relationship with internal stakeholders to drive improvements by designing, negotiating, and persuading business owners. Maintaining a strong relationship with key customers to address and resolve proactively (payment) issues that may occur. Manage & lead the O2C collections team and the BPO by providing clear guidance and goals. Work closely with GCFO and BPO leads in resolving and monitoring delivery services, Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health, and process compliance for both NBCU-wide and BPO-related Understand BPO SLA’s and deliverables and be able to execute accordingly Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice Drive continuous and sustainable improvements Ensure adequate process documentation and training materials are developed and maintained. Liaise with BPO and GCFO leads on timely review and updates to the Desk Top Procedures, reports, and other activities. Flexible in performing ad hoc tasks Control Drive to retain and develop key persons within the BPO together with the team lead(s) through mentoring, motivation, feedback, and learning opportunities. Take a proactive role in developing initiatives and setting objectives and systems to build the efficiency and effectiveness of the business and BPO. Develop supporting documentation for process descriptions and train team members on process, compliance, procedures, and system usage. Adhere to SOX, CGA, and Audit requirements Actively seek Voice of Customer, Customer Satisfaction, and implement required improvements Technical & Process Support: Experience with SAP S/4 Hana is a pre Ability to navigate through large datasets Ability to translate processes to developers to enhance efficiency and automation Other Responsibilities & Deliverables: Take part in medium to high-impact projects or lead projects for system implementations, client implementations (new scope transitions), and process improvements; This role works closely with the other Finance Operations Towers and is a unified department supporting each other’s goals and objectives. Be the champion to drive standardization across the process Provide insights, advice, and improvement opportunities for OTC Director Collections & Compliance. People Management: Motivate positive working relations between GCFO, BPO, and business stakeholders. Steward of NBCU culture and values towards BPO and captive staff. Engage in Personal Development plan and training requirements.