Manager, New Hire Prgrms & Experiences

We are looking for a Manager of New Hire Experiences and Programs to define and shape the end-to-end Team Member experience for Orientation and Onboarding. The ideal candidate will have a strong track record of leading, designing and implementing large-scale Team Member-centric onboarding experiences. You’ll need to be innovative and always seek to push the boundaries of adult learning & development. However, you must also have a relentless focus on practical application that is grounded in the realities of what our Team Members face day-to-day. We believe that our Team Members and Leaders are our greatest strength. As the Learning and Organizational Development team, we strive to empower and unlock the potential in every Team Member at USH by developing and delivering high-impact programs, experiences, and initiatives. At The Core of This Role, You Will: Connect with stakeholders to understand skill gaps and conduct comprehensive learning needs assessments to identify core competencies and capabilities. Drive the vision and strategy for New Hire experience and programs. Gain a deep understanding of the USH business and Team Member population, balancing best practices and pragmatism to build processes and practices that align with USH’s culture. Coach and develop the team and provide feedback on programs, experience, and initiatives. Analysis and problem-solve with a data-driven approach to measuring program effectiveness. Key Responsibilities: Lead our company-wide onboarding program, welcoming new hires from every population and ensuring new hires ramp up quickly, understand our business, and feel connected to our culture. Own and lead our Guest Servicing Standard program for New Hires and Team Members to deliver a best-in-class guest experience. Monitor new hire turnover and retention to recommend and implement new solutions that will retain our New Hires. Refresh the onboarding experience with a focus on new hire engagement and time to productivity. Design, develop, and implement engaging New Hire experiences and programs aligned to organizational and department goals and strategy. Drive connectivity with broader L&OD team programs (Talent Development, Organizational Development, etc.) Improve onboarding by introducing innovation and automation where possible. Lead a team of entry-level team members and develop their skillset to meet the needs of the business.