Senior Analyst, Collection

The Global Customer Financial Operations is a hybrid shared services organization that oversees the global order-to-cash functions for the NBCUniversal Media LLC company, which include Ad Sales, TV Distribution, Universal Pictures International, Universal Products & Experiences, and many other major divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence. The Senior Collections Analyst is the lead customer liaison on behalf of GCFO with both external Japanese, Vietnamese and Nevada (USA) customers for various NBCU divisions and internal Sales leadership. The analyst manages a large and diverse accounts receivable portfolio with a client-focus mindset on achieving optimal customer experience, collections, and dispute management. Further, this role is responsible for overseeing a small team of outsourced collectors responsible for a certain BU within NBCU. Within this role you are responsible for analyzing and the following up of escalations done by the outsourced collections team. This is involves escalations and follow up with legal and sales teams as well as performing complex reconciliations. The successful candidate will have strong relationship building skills with the ability to negotiate and persuade, when necessary, has the ability to work independently as well as part of a large global team. In addition, this candidate will have a team-first mindset, with a desire to ensure alignment with your cross-functional colleagues, and a natural curiosity to getting answers to questions, especially through data analysis. The ideal candidate will be detail-oriented, with a solid working knowledge of billing, collections, and internal controls. Additionally, this individual must thrive on process improvement and enjoy working in a challenging, fast-paced environment. Responsibilities: Manage customer account portfolio (Japan & Vietnam) to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements. Keep oversight on collection matters for a pre-defined group of collectors/accounts. Facilitate sales through creative and collaborative solutioning with Sales and Legal. Participate in process automation projects by assisting with analysis, UAT testing, communicating results. Grow customer relationships externally and internally with all levels of inter-dependent order-to-cash teams. Collaborate with cross functional stakeholders and BPO to enhance Credit & Collection strategies, improve collection processes, resolve disputes and customer service issues to help ensure high-performance outcome. Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship. Prepare monthly cash forecasts and variance analysis. Obtain customer payment commitments and identify root cause of issue impeding collections. Timely resolve complex disputes with cross-functional teams. Lead BPO in researching and resolving cash application queries and reconciling cash-in-advance accounts. Assist with upskilling and hands on coaching. Ability to analyze financial data and prepare financial reconciliations schedules.